Legal Notices

Terms of use

The use of this site is subject to our terms of use  that appear under the heading Regulatory Information or anywhere else on this site.  You are deemed to have accepted the terms of use by accessing the website.

Regulatory information

Lise A Seager is a Sole Practitioner, authorised and regulated by the Solicitors Regulatory Authority (SRA). The SRA number is 329656.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

The professional rules and code of conduct of the SRA can be found at www.sra.org.uk/handbook

The contact details for the SRA are The Cube, 199 Wharfside Street, Birmingham, B1 1RNI. They can also be contacted  through their website by email or  contactcentre@sra.org.uk or by telephone 0370 606 2555.

If you instruct us to deal with a matter you will receive full details of our Terms and Conditions.

Raising concerns with us

We aim to provide a service that meets your needs.

If however at any time during the course of the matter you have any concerns about any aspect of the matter, or about the bill, do please raise them with Lise Seager  and she will discuss the matter with you and strive to resolve the issues that have given rise to your concerns. A copy of the firm’s complaints procedure can be found below.  If we are unable to resolve matters between us then you are entitled to refer the matter to the Legal Ombudsman within six months of receiving a final response to your complaint and no more than six years from the date of the act/omission; or no more than three years from when you should reasonably have known there was cause for complaint. The Ombudsman’s contact details are :  PO Box 6806  Wolverhampton  WV1 9WJ Tel 0300 555 0333 between 9am and 5pm  www.legalombudsman.org.uk E-mail – enquiries@legalombudsman.org.uk 

Our complaints procedure

If you have a complaint, please write to Lise Seager with the details.

What will happen next?

  1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details if necessary.  You can expect to receive our letter within 2 days of our receiving your complaint.
  2. We will record your complaint in our central register and open a file for your complaint. We will do this within a day of receiving your complaint.
  3. We will then start to investigate your complaint. We will then send you our detailed reply or wherever possible invite you to a meeting to discuss the matter.  We will do this within 10 days.
  4. Within 5 days of a meeting we will write to you to confirm what took place and any solutions we have agreed with you. If you do not want a meeting or it is not possible, we will send you a detailed reply to your complaint.  This will include our suggestions for resolving the matter.  We will do this within 5 days of completing my investigations.
  5. At this stage, if you are still not satisfied, you can write to us again. We will then arrange to review our decision.  This may happen in one of the following ways
    • We will review the decision  within 5 days.
    • We will arrange for someone who is not connected with the complaint to review our decision. I will do this within 10 days.
    • We will ask our local Law Society or another local firm of solicitors to review your complaint within 10 days. We will let you know how long this process will take.
    • We will invite you to agree to independent mediation within 5 days. I will let you know how long this will take.
  6. We will let you know the result of the review within 5 days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons.  If you are still not satisfied, you can contact the Legal Ombudsman as detailed above.

Disclaimer

Any materials or information appearing on this site are provided for the purpose of general information only.  They do not constitute legal advice.

Privacy statement

If you use the contact form on this website you agree to us contacting you in accordance with your request. Any such communication is at your own risk. We collect your email address and any other information you supply in the contact form on this website only in order to respond to your email. If, as a consequence of our response  you instruct us to act for you we will provide you with our terms of business which will include further details of how we will deal with your data.   If you do not instruct us to deal with a matter for you  within twenty one days of sending your email to us , we will delete your email address, email and any information in the contact form.  You can find out any information we hold about you by making a subject access request to us. We will not disclose any personal information to any third parties unless permitted or required to do so by the relevant laws or regulatory requirements. If you have any concerns about how we handle your data please contact us in the first instance. If you remain concerned you may contact the Information Commissioner’s office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF www.ico.org.uk